Routing12 Jul 2026
ASR vs ACD: what your route quality metrics actually mean
A practical guide to reading answer-seizure ratio and average call duration together — and spotting a bad route before your customers do.
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Field notes from the voice network
Routing deep-dives, architecture patterns and telecom compliance guidance written by the engineers who run our NOC.
Architecture28 Jun 2026
Designing SIP trunk failover that survives a full POP outage
Registration strategies, DNS SRV weighting and re-INVITE handling for architectures that keep calls up when an edge disappears.
Read articleCompliance09 Jun 2026
DID compliance in 2026: address proof, KYC and country traps
The documentation requirements that most often delay number activation, market by market, and how to prepare for them in advance.
Read articleSecurity21 May 2026
Stopping IRSF fraud before it costs you five figures
Why international revenue share fraud still works, and the exact spend caps and anomaly rules we deploy on every account.
Read articleQuality03 May 2026
Opus in wholesale voice: worth the transcoding cost?
We benchmarked MOS scores across G.711, G.729 and Opus on long-haul routes. The results were not what we expected.
Read articleHow-to17 Apr 2026
Teams Direct Routing without the migraine
A step-by-step SBC configuration for connecting Microsoft Teams to an EliteVoice trunk, including the certificate gotchas.
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